“We rely on managed services to be able to focus on what we do best, which is building our incentives automation platform. Being able to lean on the years of specialized experience and training that a managed services provider brings to the table is integral to our IT strategy.”- Chuck Foster, Chief Technology Officer, Perks WW
Little Rock, Arkansas-based Perks Worldwide provides innovative business incentive solutions to global organizations in more than 140 countries. Clients in industries such as security, networking and manufacturing rely on the company’s SaaS solution, the Perks WW Enterprise Engagement Engine® (E3), to automate incentive programs for both channel partners and research program participants. The E3 platform simplifies orchestration of market development fund (MDF) programs, supplier rebates, channel rewards programs, and user experience incentives. Utilized by more than 14 million people in 14 different languages, E3 also provides rewards fulfillment on a global scale, integrated fraud detection, and tracking and reporting functionalities.
As a technology-driven company dependent on the functionality and value of its core offerings, Perks WW invests most of its technical resources into optimizing and improving the feature sets and modules of its platform. While absolutely necessary to the successful operation of the Perks WW platform, daily tasks such as IT infrastructure management, software patching, and firewall configurations are not part of Perks WW’s core business. For this reason, Perks WW turns to third-party managed services to address the day-to-day IT needs of the business.
The service level that Perks WW received from its incumbent vendor declined steadily over the contract term to the point that Perks WW didn’t have the business agility and flexibility to keep pace with the demands of its growing business.
In addition to relying on Expedient’s cloud infrastructure to run its flagship application, Perks WW also utilizes Expedient’s disaster recovery as a service (DRaaS) solution, as well as several other managed services such as backups, log management, and hosted firewall with Unified Threat Management to provide comprehensive threat mitigation beyond the firewall.
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