Server Management

Is ITIL® the Answer?

Jon Rosenson
Read Time 3 min.

ITIL®, formerly known as Information Technology Infrastructure Library, began in the 1980s and is a framework for standardizing IT practices and procedures for processes like change management, service-level management, incident management and more. It has gone through many iterations since the UK government initiated it. Today, it is set through AXELOS, a joint venture between the British government and Capital...

4 Ways to Ensure your Business is Always On

Steve Gruetter
Read Time 2 min.

Is Your Business “Always On”? Is your business “always on”? Does it require 100% availability and persistent access to data? These requirements have become a standard expectation as users demand 24x7x365 access to their IT environment and applications. Businesses in the era of always on cannot afford to slow down or stop applications for backup, maintenance or the restore...

What Does ‘No Downtime’ Really Mean?

Devon Cole
Read Time 3 min.

What Does ‘No Downtime’ Really Mean? Everyone knows that downtime is not good for business. But does guaranteeing “no downtime” really mean no downtime? Ideally, yes, but we all know that service interruptions happen! So no downtime in reality means that customers will not pay for downtime and providers will do everything possible to keep your data accessible and...

Cloud Service Provider & Customer Relationships

Bryan Smith
Read Time 3 min.

Data, IT infrastructure and compute environment are the backbone of any business. Therefore when entrusting the management of that to a cloud service provider, you want to make sure you choose correctly. Look for a trusted partner – a company that will truly align its priorities with your priorities. Building a solid relationship with your CSP is paramount and will...

Setting Your Data Center Migration Strategy

Ed Dzurko
Read Time 4 min.

Migration Services Undergoing a migration to a new data center or a colocation provider for the first time is a daunting task. It is time-consuming and takes impeccable planning down to the smallest detail. So how do you go about establishing a strategy that will allow a smooth transition of your hardware and IT environment? Prepare, Prepare, Prepare...