Managed Data Services | Demanding the White Glove Treatment

Author:
Kristin Puzon

Are Your Getting the White Glove Treatment?

Most data center and managed services providers offer the promise of an always available computing environment.

But keep in mind, the operative word in that above sentence is promise. And unless that promise is backed by a dedicated and knowledgeable team of analysts, engineers and support staff, you may find those solutions are lacking.

Regardless of whether you are looking for a provider who offers a simple cloud computing solution or someone who offers more involved colocation services, the IT solutions you receive are only as strong as the support and customer service provided. Without a team dedicated to providing continuous customer service, how can you be certain that your computing environment will always be available?

Demand More From Your Managed Data Services Provider

Don’t you think it is time you expected a better customer experience?

At Expedient, we refer to our exceptional customer service as “White Glove Support.” Simply defined, White Glove Support – hyperlink this to the White Glove support page that will go on the website reflects our commitment to deliver the optimal customer experience. We believe this commitment goes hand-in-hand in ensuring continuous network and data availability.

With 24x7x365 support that includes access to our network engineers, not to mention our sales and management team, we are here to ensure that your needs are continually met day or night. That is what true White Glove Support means. And that is exactly what you should demand from whomever you choose as your managed services provider.

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