Network Operations Center

The network operations center (NOC) is the focal point for management and monitoring of the Expedient network 24x7x365.

network esp

With the assistance of cutting edge visualization software, the NOC proactively ensures reliability of the network and reacts accordingly to unplanned events. It's like having a sixth sense as to network performance. The NOC is primarily responsible for problem resolution and coordinates troubleshooting and escalations internally and with third parties. The NOC also participates in the Expedient change management process ensuring timely and accurate customer communication of scheduled maintenance events.

With visibility into key metrics of mechanical, network and system devices, there are several performance management systems in use by the NOC.

Facility Monitoring Applications – on screen view of data center mechanical systems including environmental and fire suppression

Network Device Monitoring Applications – availability, health and circuit utilization statistics of backbone, core and customer premise devices

System Device Monitoring Applications – availability, health and network interface utilization statistics of devices. Also, application-level resource utilization for specific operating systems

Node Database – relational tracking of all customer contact information, devices, device attributes, network IP assignments, etc.

Event Aggregator – consolidated view of alerts generated by all systems with visual and audible cues based upon incident severity

Trouble Ticketing – severity and priority tracking of all proactive and reactive incidents with daily, weekly and monthly exception reporting

Expedient NOC Analysts and Engineers are cross-trained in multiple technology disciplines preparing them to respond to the variety of incidents that may occur on the network. Subject matter experts are consulted when required to achieve incident resolution.