As you may know, we have spent the last 18 months transitioning Baltimore's premier data center, DataPoint's, brand to sister company Expedient. We again emphasize that this is a name change only and we are excited to be a part of the Expedient Data Centers name!
|Operations Support Center Overview (PDF)|
The Operations Support Center (OSC) is the focal point for management and monitoring of the Expedient network 24x7x365.
With the assistance of cutting edge visualization software the OSC proactively ensures reliability of the network and reacts to unplanned events. It is primarily responsible for problem resolution and coordinates troubleshooting internally and with third parties. The OSC also facilitates the Expedient change management process ensuring timely and accurate communication of scheduled maintenance events.
There are several performance management systems in use by the OSC:
Expedient OSC analysts and engineers are cross-trained in multiple technology disciplines preparing them to respond to a variety of incidents that may occur on the network. Subject matter experts are also sometimes consulted to achieve incident resolution.
At Expedient, we're committed to ensuring that both your service and our expertise are always available.
That's why we created the Support Management Console (SMC); a key feature of the support experience.
Use it to:
We'll continue to add new features that will give you more visibility and control over your services than ever before.
Current customers should contact the Operations Support Center for account activation.
Login to the SMC at https://support.expedient.com.