Managed Services

Premium Monitoring

Expedient enhances the capabilities of existing monitoring methods to proactively identify issues and coordinate efforts to minimize service interruption

Feature

> 24x7 Network Operations Center
> System Monitors
> Application Monitors
> Network Device Monitors
> Reporting

Benefit

> Skilled system and network experts available around the clock
> Unix and Windows® operating system-specific traps
> Port monitoring for standard listeners like SMTP, POP3, HTTP, HTTPS, and more
> Router, switch, firewall, VPN, load balancer and other critical infrastructure monitoring
> Utilization trend statistics for network ports and system functions

Advantage

> Re-focus human resources on proactive initiatives
> Be alerted when critical services and resources reach preset thresholds for notification
> Be alerted when critical application services reach preset threshold notifications for client connections
> Be alerted when critical network elements are impacted
> Know your bandwidth, CPU, memory, and other critical data about equipment

Network Operations Center

With the assistance of cutting edge visualization software, the Network Operations Center (NOC) proactively ensures reliability of the network and reacts accordingly to unplanned events. It’s like having a sixth sense as to network performance. The NOC is primarily responsible for problem resolution and coordinates troubleshooting and escalations internally and with third parties. The NOC also participates in the Expedient change management process ensuring timely and accurate customer communication of scheduled maintenance events.

Performance Management

There are several performance management systems in use by the NOC providing visibility into key metrics of mechanical, network, and system devices:

> Facility Monitoring Applications – on screen view of data center mechanical systems including environmental and fire suppression
> Network Device Monitoring Applications – availability, health, and circuit utilization statistics of backbone, core and customer premise devices
> System Device Monitoring Applications – availability, health, and network interface utilization statistics of devices. Also, application-level resource utilization for specific operating systems
> Node Database – relational tracking of all customer contact information, devices, device attributes, network IP assignments, etc.
> Event Aggregator – consolidated view of alerts generated by all systems with visual and audible cues based upon incident severity
> Trouble Ticketing – severity and priority tracking of all proactive and reactive incidents with daily, weekly, and monthly exception reporting

Capability

Expedient NOC Analysts and Engineers are cross-trained in multiple technology disciplines preparing them to respond to the variety of incidents that may occur on the network. Subject matter experts are consulted when required to achieve incident resolution.