- Customers & Clients
Software Management
Software Management, Inc. Keeps the Destination Industry on the Road with Expedient Hosting and Managed Services
Software Management, Inc. (SMI) provides sales, marketing, and customer relationship management (CRM) technology solutions for a unique industry segment known as convention and visitors bureaus or destination organizations. Founded in 1983, it celebrates its 25th anniversary in 2008.
In 2005, Software Management Inc. began offering its customers the option of implementing a hosted version of their Destination 3000™ system. This option provided smaller customers with the flexibility of accessing Destination 3000™ via the web, without the need for a local server/hardware installation.
Jennifer Reichenbach, president of SMI, described Destination 3000™ as a traditional client-server application. "It has a visual front end as well as a SQL server backend, and consists of modules that are integrated together for company-wide deployment. This differs from our traditional product offering, which we often provide for our larger clients, which requires hardware/server installation at the customer site."
She said the search for another hosting and managed services provider started in 2007, with an emphasis mainly on greater reliability. "We weren’t happy with our current hosting environment. This solution was not scalable nor did it have the redundancy needed for the uptime our customers deserve."
Along with the accessibility challenges experienced by customers, Reichenbach said they have also experienced a growth curve over the last several years last year that nearly tripled the number of Destination 3000 users.
"We really needed a provider that could keep up with this growth and provide a scalable solution long-term."
Reichenbach said Expedient was impressive from the beginning. "We walked into the facility and were so pleased with what we saw; the security is great, and they were so helpful with the transition. I feel a lot better knowing that’s where our systems are going to be from now on."
She added, "I am very confident that moving forward our partnership with Expedient will be a productive one."
SMI’s servers are located in Expedient’s State of the Art Data Center in Pittsburgh. The facility is SAS 70 compliant and offers customers secure and redundant Internet access and managed services to host their business critical applications; all backed by the power of one of the most extensive award winning Ethernet Networks.
About SMI and Destination 3000
SMI (www.softwaremgt.com) is a provider of sales, marketing, customer management and web technology solutions for the destination industry. Our Destination 3000™ Web and Business Management Solutions are flexible, cutting-edge technology tools ideal for destinations of all sizes and budgets and can be tailored to meet any organization’s specific needs. SMI’s extensive experience, solutions and strategic development partnerships enable our clients to embrace the full power of specialized, integrated technology.
About Expedient
Expedient manages one of America’s largest all-Ethernet networks, delivering advanced internet, voice and managed services to commercial and government entities throughout the United States. Through the power of its carrier-class Ethernet IP network and class one data centers, Expedient provides innovative and cost-effective networking solutions engineered to meet even the most demanding business needs. Expedient is a proud member of the Continental Broadband family of commercial internet data providers wholly owned by Landmark Communications. Privately owned Landmark Communications’ companies are a diverse group of award-winning publications and media outlets, including newspapers, television broadcasting, cable TV programming (The Weather Channel), and electronic publishing. To learn more about Expedient please log on to www.expedient.com, or call 866-276-2973, toll-free.
