Career Opportunities

Technical Assistance Center (TAC) Analyst

This position will be working in a production environment and will be responsible for answering incoming customer phone calls presented via ACD, creating tickets using a tracking system, and resolving customer troubles.
 
The incumbent will also be required to handle a wide variety of problems, diagnose problems based on symptoms, document problems, solutions, and actions taken, and in some cases escalate calls to other support areas.
 
Candidates must have Call Center experience, a basic understanding of Internet connectivity, web hosting, email, as well as, excellent oral and written communication skills. Experience with Desktop Support or an ISP background as well as knowledge of LANs, WANs, DNS, Web Hosting, Windows, Email clients, and HTML required.
 
Candidates should have the ability to work a steady shift any day of the week, including rotating weekends and holidays.

REQUIRED SKILLS:

• A degree or certificate in computer science or a related field.

• Previous experience in customer support

• Excellent telephone and written communication skills

• Outstanding problem solving skills

• Understanding of network concepts, OS, and software

• Strong customer service focus

• Ability to learn and retain information

• Independent problem solving and self starting

• Ability to document troubleshooting and resolution.