Career Opportunities

Network Operations Center (NOC) Analyst

Expedient Communications provides managed information technology solutions including system and network administration. The company has an immediate need for a Network Operations Center (NOC) Analyst to be responsible for proactive service monitoring and reactive customer request management. The position operates on a rotating schedule in support of operations 24 hours a day, 7 days a week. With headquarters in Pittsburgh, PA and many other data center facilities throughout the country, we are invested in the personal development of each of our employees by providing opportunities for advancement within the company. Expedient employees enjoy a competitive pay and benefits package including medical, dental and vision insurance, flexible spending accounts, life insurance, paid time off, company holidays, and a 401(k) program with a company match. The incumbent will report to the Manager of the Network Operations Center, and be located in Pittsburgh, PA. Expedient is owned by Continental Broadband, Inc., a wholly owned business unit of Landmark Communications. More information is available at http://www.expedient.com.

PRIMARY RESPONSIBILITIES

• Follow security procedures to facilitate customer access requests inside the data center using access control lists

• Process and prioritize customer requests by phone , e-mail, or in person for service related assistance applying to a variety of technologies

• Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support

• Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions

• Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests

• Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution

• Support customer solutions across all Expedient data centers as assigned by the management team

Minimum Qualifications:

• Associate degree in a technical discipline or equivalent work experience and industry technical certifications (CCNA, MCSE, A+, etc)

• Previous customer service work experience is required, but candidates with help desk or system administration experience are preferred

• Excellent written and verbal communication skills

• Strong analytical and independent problem solving skills

• Demonstrable level of competency with Internet technologies including:

  • Principals of networking

  • Windows operating system

  • Familiarity with basic UNIX commands

  • DNS and WEB services

Submit your salary requirements, cover letter and resume to noc.resumes@expedient.com

Expedient is an Equal Opportunity Employer, promoting a drug-free workplace.